Customer Services

We're dedicated to providing you with the best customer experience

At LSH Auto UK Limited, part of Lei Shing Hong the world’s largest Mercedes-Benz dealer group, we continually strive to deliver a level of customer service that delights our customers. If you would like to get in touch regarding any aspect of our service level then please do not hesitate to contact us.

Whilst we make it our mission to create an unforgettable customer experience, if you are not entirely satisfied or have any concerns, we will do all we can to resolve them quickly, effectively and to your satisfaction.

If you need to contact customer services, please contact :

Claire Leach, Customer Services Manager


LSH Auto Customer Services

At LSH Auto UK Ltd we are Easy. Friendly. Relevant.

Our mission is to put our customers, colleagues and community at the heart of everything we do.

We will always aim to provide you with the very best customer service and exceed your expectations in all that we do; from your initial enquiry through to your handover and beyond.

If you are less than satisfied about any part of our service we want to hear from you so that we can put things right.


Or you can write to us at the following address:

LSH Customer Care Team
Floor Two
Artemis House
Greek Street

Please provide your name and the details of the reason you are contacting us, as well as your vehicle registration if applicable.

We will always try to resolve your case as soon as we receive it. On the odd occasions where we cannot, we will send you acknowledgement of your case within 24-48 hours.

We will work hard to fix things for you as quickly and efficiently as possible, if your case is complex or involves a number of issues we may need some time to make sure that we cover everything. We will keep you regularly informed, either by telephone or in writing, while we do so.

We aim to take no longer than 8 weeks to fully resolve your case, so if you haven’t received a resolution by then we will either provide you with our final response, or explain to you why we are still unable to provide you with our final response.

If you are not satisfied with the final response we put forward you are welcome to seek advice with an independent and we can recommend The Motor Ombudsman, who are regulated by Trading Standards.

The Motor Ombudsman is the automotive dispute resolution body. It is the first voluntary and fully-impartial private sector ombudsman that provides a self-regulatory environment for the automotive industry using its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice.

Their independent advice is free and they can be contacted via the following methods:

The Motor Ombudsman Ltd
71 Great Peter Street
Telephone: 0843 910 9000


The Motor Ombudsman

LSH Auto UK Ltd is authorised and regulated by the Financial Conduct Authority (FRN No 783736) as a Credit Broker not a Lender. LSH Auto UK Ltd is an Appointed Representative of AutoProtect (MBI) Limited, which is authorised and regulated by the Financial Conduct Authority (FRN No 312143), for the purposes of insurance mediation activities only.