Ref:

Closing Date 30/04/2020
Benefits
Working Hours 25 Hours PW - Flex Hours
Location Stockport
Salary £11,050.00

Customer Service Host - Stockport

When Lei Shing Hong commenced its first Mercedes-Benz dealership over 45 years ago, it started its journey to become the world’s largest Mercedes-Benz retailer. Our UK dealerships operate under the corporate business LSH Auto UK Limited, with 9 Dealerships in the Birmingham and Manchester regions.

We require a Customer Service Host of the highest calibre to join our team at our Mercedes-Benz Dealership in Stockport. This is an excellent opportunity to join a successful business and build your career with a company where strong principles of colleagues, customers, sustainability and community focus are built into our vision.

This is an exciting role working up to 25 hours in the week with flexible hours.

Key Purpose of Role:

To welcome all customers and to provide an exceptional level of service during the customer visit to the Retailer.The role also includes maintaining the customer lounge and associated areas in the showroom to a high standard. Actively engaging with customers, providing information and a point of contact, prior to the customer interaction with the Sales or After-sales Executives.

Accountability:

You are required to maintain ethical standards in accordance with the Company’s Policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.

To ensure that within your area of operation all regulations and standards with regards to FCA are adhered to.

  • Welcome the customer on arrival, ascertaining their individual requirements.
  • Ensure that the customer is seated comfortably and that refreshments have been provided.
  • Inform the relevant team member / department of the customers’ arrival and check that the customer has been attended to within 15 minutes of seating.
  • Ensure that all point of sale materials are up to date and fully stocked.
  • Deal with delivery drivers / goods-in deliveries, in an efficient and professional manner. Notifying the appropriate department of their arrival and ensuring that the business transaction is completed in a competent manner.
  • Identifying potential sales customers on the used car pitch and/or showroom and notifying the sales team as soon as possible.
  • Ensure that the fridge and coffee area are kept clean and fully stocked with refreshments and cups etc.
  • Ensure that all customer interaction with the business is positive and representative of the company values of LSH Auto UK.

Skills and Experience:

  • Excellent customer handling skills.
  • Immaculate business presentation / appearance, with a pleasant and courteous manner.
  • Genuine desire to welcome customers into the business and provide them with an exceptional experience at all times.
  • Good team member able to provide empathy and support, whilst ensuring that the customer’s needs are met in a manner consistent with the standards expected of a LSH Auto UK employee.

Benefits:

  • 23 days Annual Leave, plus Bank Holidays, rising to 25 days after 2 years.
  • Extra annual leave purchase scheme
  • Generous company matched pension contribution
  • Life assurance
  • Mercedes Benz Retailer Staff Car Scheme for self, friends & family
  • Perkbox discounts on shopping, eating out, holidays and loads of ways of saving money
  • Mobile phone insurance
  • Subsidised Gym membership
  • Cycle to work scheme
  • Long service awards
  • Colleague Reward and Recognition Incentive Programme

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for APPLY TODAY!

meet the team

Mercedes-Benz Careers at LSH Auto UK

Are you interested in pursuing an exciting and rewarding career? Do you want to be part of the world’s largest Mercedes-Benz retailer? If so, you’ve come to the right place.

Here at LSH Auto UK, we’re always on the lookout for fresh new talent to join our ever-expanding team. We offer many different career paths and opportunities to showcase your skills, so if you’re passionate about Mercedes-Benz, can contribute positively to a dedicated workforce and have outstanding enthusiasm and drive – we want to hear from you.


meet the team

Whether you’re looking to shine as an expert Mercedes-Benz technician, take your sales skills to a managerial level or delve into the world of site security, we have the facilities and resources to guide you down the right path. Positions are varied and flexible with competitive rates of pay, so why not take a look at our latest job vacancies below, across Birmingham, Solihull, Tamworth, Manchester, Macclesfield, Stockport and Whitefield? Find out more about each job role including salary information and start making your next career move.

If you admire the craftsmanship and sophistication of Mercedes-Benz and want to join a team that could take your career to new heights, you could be the perfect fit. Send us your CV today.

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