Closing Date 29/02/2020
Working Hours 40 Hours PW
Location Erdington / Birmingham
Salary £40,000.00

When Lei Shing Hong commenced its first Mercedes-Benz dealership over 45 years ago, it started its journey to become the world’s largest Mercedes-Benz retailer. Our UK dealerships operate under the corporate business LSH Auto UK Limited, with 9 Dealerships in the Birmingham and Manchester regions.

We require an IT service and project delivery manager of the highest caliber to join our team at our Mercedes Benz Dealership in Erdington.

In conjunction with the Head of IT, the successful candidate will be responsible for the day to day management of all aspects of IT projects & service delivery for the business. This includes all areas of IT that impact the dealer environment such as (but not limited to) servers, intranet, LAN, WAN, Telephony, and Cloud Computing & Applications. Management of internal and external stakeholders is absolutely key to this role.


You are required to maintain ethical standards in accordance with LSH Auto UK Limited Policies and Procedures including Anti-Bribery and all relevant competition law.

  • Develop project plans and track progress of tasks against estimates
  • Scope management
  • Budget control
  • Monitor project metrics, deliverables and outputs and prioritize multiple business critical issues
  • Take full project ownership
  • Extensive experience managing multiple and significant infrastructure & application projects
  • Strong stakeholder management and communication skills
  • Strong experience managing 3rd party suppliers in an outsourced environment
  • Experience negotiating fixed price/T&M statements of work from 3rd party suppliers
  • Experience of implementing projects in a managed services environment and an awareness of the business and technical issues associated with a managed service environment
  • The ability to balance technical infrastructure requirements with the strategic direction and needs of the business
  • Experience in supporting and managing networking technology for cloud and VM environment, Windows server / SQL server database, Exchange, WAN and internet connectivity, wireless and telephone systems.
  • Act as IT expert on all aspects of dealership redevelopment or refurbishments
  • Act as the escalation point within the business for any Service Delivery issues
  • Co-ordination and execution of monthly, quarterly and annual service review meetings in accordance with the provisions of service level agreement and service
  • Provide on-going analysis of reports, performance and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business
  • Service level compliance monitoring, ensuring risks or potential breaches are flagged to the business in advance along with recommendations to mitigate or resolve. With the express aim of ensuring all service levels are met by the business
  • As required ensure a Service Improvement Plan (SIP) is in place to address any risks relating to delivery of service in line with the schedules and the service levels
  • Exposure to automotive retail business operations a plus.give

Skills and Experience:

  • Excellent verbal and written communication skills with the ability to influence stakeholders at all levels
  • Team Management
  • Strong Stakeholder Management
  • 3rd Party Supplier Management
  • Project Budget ownership
  • Excellent Infrastructure skills and knowledge
  • LAN / WAN
  • Cloud architecture
  • Windows Server / Exchange / Active Directory
  • Telephony or voice comms useful
  • Experience with Large scale IT deployments
  • Prince 2 accredited, ideally to Prince 2 Practitioner level
  • ITIL Foundation v3
  • Ability to provide innovative solutions to business needs
  • Must understand the importance of management controls and process and procedures in the delivery of services
  • Experience of managing multiple relationships in a fast paced environment
  • Attention to detail and willingness for service enhancement is paramount in this role
  • Past experience of managing IT projects in an automotive retail environment would be a significant advantage
  • Previous service delivery management experience in an IT managed service environment


  • 23 days Annual Leave, plus Bank Holidays, rising to 25 days after 2 years.
  • Extra annual leave purchase scheme
  • Generous company matched pension contribution
  • Life assurance
  • Mercedes Benz Retailer Staff Car Scheme for self, friends & family
  • Perkbox discounts on shopping, eating out, holidays and loads of ways of saving money
  • Mobile phone insurance
  • Subsidised Gym membership
  • Cycle to work scheme
  • Long service awards
  • Colleague Reward and Recognition Incentive Programme

Mercedes-Benz Careers at LSH Auto UK

Are you interested in pursuing an exciting and rewarding career? Do you want to be part of the world’s largest Mercedes-Benz retailer? If so, you’ve come to the right place.

Here at LSH Auto UK, we’re always on the lookout for fresh new talent to join our ever-expanding team. We offer many different career paths and opportunities to showcase your skills, so if you’re passionate about Mercedes-Benz, can contribute positively to a dedicated workforce and have outstanding enthusiasm and drive – we want to hear from you.

Whether you’re looking to shine as an expert Mercedes-Benz technician, take your sales skills to a managerial level or delve into the world of site security, we have the facilities and resources to guide you down the right path. Positions are varied and flexible with competitive rates of pay, so why not take a look at our latest job vacancies below, across Birmingham, Solihull, Tamworth, Manchester, Macclesfield, Stockport and Whitefield? Find out more about each job role including salary information and start making your next career move.

If you admire the craftsmanship and sophistication of Mercedes-Benz and want to join a team that could take your career to new heights, you could be the perfect fit. Send us your CV today.

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