Customer Relationship Executive - Customer Care Contact Centre, Stockport


Added: 05 February 2019

Department: Customer Contact Centre

Annual Salary: £16.445.00 rising to £19,311.66 after probation

Weekly Hours: 40

Driving Licence Required: No

Are you interesting in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for then APPLY TODAY!

We require a Customer Relationship Executive of the highest calibre to join our team at our Mercedes Benz Dealership in Stockport as part of our Customer Care Team, to be based in our new State of art Dealership Customer Care Contact Centre. This is an excellent opportunity to join a successful business and build your career with a company where strong principles of colleagues, customers, sustainability and community focus are built into our vision.

This is an exciting role working 40 hours a week

Role and Responsibilities:

  • To respond to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
  • To qualify and build a relationship with the enquirer with a view to ensuring each is appointed wherever possible and if not, that we can contact them regarding their interest at a later date.
  • To undertake outbound prospecting activity when required on the various types of campaigns that are available with a view to meeting the primary objective of the campaign but critically, meeting the customer’s requirements wherever possible and strengthening the brand with every contact.
  • To ensure e-mail management service levels are continually achieved and exceeded where appropriate.
  • To take personal accountability and ownership for the resolution of any customer issues arising and their effective resolution.
  • To ensure that the team maximise all opportunities to up sell specified products – e.g. Service Care
  • To ensure all company policies are implemented and adhered to in accordance with the company’s policies and procedures, regulatory requirements and due diligence procedures.
  • To accurately complete all post call administration e.g. Confirmation letter, directions, contact follow-up, etc.
  • To carry out customer contact to ensure their enquiry is progressing smoothly at Site level and feedback any relevant points to the Sales Executives/Sales Managers 

The ideal candidate will have:

  • Excellent customer and team handling skills.
  • Previous experience in a phone based customer service environment
  • Experience of working towards targets
  • Very Service motivated and a self-starter
  • Keen to work as part of a team but also to aim for individual targets
  • Comfortable managing inbound and making outbound calls to customers
  • Excellent business presentation / appearance, with a pleasant and courteous manner.
  • Genuine desire to assist the business to achieve its objectives both in terms of customer experience and budgets.
  • Good team member able to provide empathy and support at all times, whilst ensuring that the customer’s needs are met in a manner consistent with the standards expected of an LSH employee.

Benefits:

  • 23 Days holiday rising to 25 after 2 years’ service
  • Staff Car Scheme
  • Competitive Pension Scheme
  • Childcare Vouchers
  • Eye care Vouchers
  • Life Assurance
  • Employee Assistance Programme


Are you interesting in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for APPLY TODAY!

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LSH Auto UK Ltd is authorised and regulated by the Financial Conduct Authority (FRN No 783736) as a Credit Broker not a Lender. LSH Auto UK Ltd is an Appointed Representative of AutoProtect (MBI) Limited, which is authorised and regulated by the Financial Conduct Authority (FRN No 312143), for the purposes of insurance mediation activities only.