Telephonist , Stockport


Added: 29 January 2019

Department: Front of house

Annual Salary: £up to 17,680 dep on hours

Weekly Hours: 20-40

Driving Licence Required: No

When Lei Shing Hong commenced its first Mercedes Benz dealership over 45 years ago, it started its journey to become the world’s largest Mercedes Benz retailer. Our UK dealerships operate under the corporate business LSH Auto UK Limited, with 9 Dealerships in the Birmingham and Manchester regions.

We require a Telephonist of the highest calibre to join our team at our brand new Mercedes-Benz Dealership in Stockport. This is an excellent opportunity to join a successful business and build your career with a company where strong principles of colleagues, customers, sustainability and community focus are built into our vision.

This is an exciting role working 20-40 hours per week, with flexible working hours including weekends.

Role and Responsibilities:

  • You will be responsible for providing the warmest of greetings to our customers over the telephone.
  • You will take ownership of the customer experience, understanding the reason for the call and efficiently directing the call through to the right members of our team.
  • You will record and log calls or messages accurately and efficiently communicate them to the recipient in a timely manner.
  • There is some administration involved in this role and you will be required to assist hosting in the showroom during busy periods.

The ideal candidate will:

  • Have an open and outgoing personality; with excellent communication and customer handling skills. Someone who is easily engaged and feels comfortable engaging with the general public.
  • Have an excellent telephone manner and experience handling a large volume of calls. (Full Switchboard training will be given)
  • Have experience working in a high quality franchise Dealership or business, or at 4-5 Star Hotel
  • Be well presented and articulate with experience with Microsoft office 365 or similar. Use of Kerridge, EnquiryMax or similar systems would be a plus.
  • Be highly motivated, efficient and organised.
  • Ideally hold a valid UK driving licence.

Benefits:

  • 23 Days holiday rising to 25 after 2 years’ service
  • Staff Car Scheme
  • Competitive Pension Scheme
  • Online vouchers through PerkBox
  • Eye care Vouchers
  • Life Assurance
  • Employee Assistance Programme

Are you interesting in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for APPLY TODAY!

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LSH Auto UK Ltd is authorised and regulated by the Financial Conduct Authority (FRN No 783736) as a Credit Broker not a Lender. LSH Auto UK Ltd is an Appointed Representative of AutoProtect (MBI) Limited, which is authorised and regulated by the Financial Conduct Authority (FRN No 312143), for the purposes of insurance mediation activities only.