Here at LSH Auto we believe that we are much more than just your local Mercedes-Benz dealer. We are experts in our field and have spent years shaping how best we can offer our customers the best experience possible. We have discovered through all of our years in the automotive industry, is that to make customers happy we have to listen to their feedback, take it on board, determine what they actually want and then tailor our services to achieve that. It’s part of our LSH Auto Promise to make sure that our customers drive away satisfied and eventually come back to us.
We proactively seek customer testimonials. Whether it’s through emails, conversations, calls or surveys. We think it vital that we explore what our customers think of the service they receive with LSH Auto and if there are any ways in which we could improve it, please let us know. That includes all aspects of our business, from initial enquiry, to booking a service, to visiting our dealerships. Everything matters and it is all important to us.
We already have an 86% above great rating on Trust Pilot but we always encourage more direct feedback as this allows our customers to have the opportunity to have their say. We hope that our customer’s testimonials reassure you that LSH Auto is the best choice for your next vehicle purchase. Whether it's your first motability car or a renewal, we treat every customer same with a high level of care and attention.
Shaun Dickinson talks to LSH Auto about his recent experience at Mercedes-Benz of Tamworth whereby he picked up his first-ever Mercedes-Benz GLA.
"Debi Harvey at the dealership made sure that Shaun was comfortable and well I looked after as he had been Shielding for the last three months during the COVID-19 lockdown."
He was extremely pleased about the services he'd received and said that he looks forward to getting a new Mercedes-Benz in three years’ time.