Ref: Handover Experience Partner - Solihull

Closing Date 31/01/2021
Working Hours 5 days per week and this includes weekends, working full time hours
Location Solihull
Salary £18,581.75

Handover Experience Partner - Solihull

LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom.

Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield.

Experience Partner Handover

The Experience Partner Handover role is to deliver a superlative Customer Experience through “putting the Customer First. Always”. Your role is to ensure that you own the Customer Experience. You will become a brand and product expert keeping up to date with the latest product information and ensuring all retailer staff are also kept up to date on the latest products and that their knowledge is of a high standard. Also keeping up to date on competitors’ product information and using this to provide a critical comparison for potential customers.

The Experience Partner Handover is specialised in, and responsible for delivering a great handover experience and manages the handover process from the point of sale to when the vehicle is ready for delivery. Continually keeping in contact with the customer updating them on the progress of their order and making sure the customer has all the right information on MB products they have purchased and arrives on collection day with all the correct documentation needed for a seamless handover.

You uphold the highest ethical standards, complying with all applicable legal requirements and act with complete integrity at all times.

Our Ideal Candidate

We are looking for a creative and driven individual with solid experience of delivering outstanding customer service for premium and luxury brands. Automotive experience is not essential, and we actively encourage applications from other industries such as travel and hospitality. You will be emotionally intelligent and have a natural affinity for quickly building relationships with new customers and visitors. You will be an expert in designing customer journeys and pride yourself on your ability to understand and fulfil our customers’ needs and expectations. You will have an insatiable appetite for improvement; constantly seeking out new ways to make our customer experience the best that it can possibly be. Ever the consumer champion, you will be the driving force behind our sales team ensuring 100% customer satisfaction and excellent customer service.

Our salary for this position is £18,581.75

The working patterns is 5 days per week and this includes weekends, working full time hours.

We have many benefits, generous annual leave entitlement, staff car scheme options, competitive pension contribution, cycle to work loan scheme, retailer discounts.

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for APPLY TODAY!

meet the team

Mercedes-Benz Careers at LSH Auto UK

Are you interested in pursuing an exciting and rewarding career? Do you want to be part of the world’s largest Mercedes-Benz retailer? If so, you’ve come to the right place.

Here at LSH Auto UK, we’re always on the lookout for fresh new talent to join our ever-expanding team. We offer many different career paths and opportunities to showcase your skills, so if you’re passionate about Mercedes-Benz, can contribute positively to a dedicated workforce and have outstanding enthusiasm and drive – we want to hear from you.

meet the team

Whether you’re looking to shine as an expert Mercedes-Benz technician, take your sales skills to a managerial level or delve into the world of site security, we have the facilities and resources to guide you down the right path. Positions are varied and flexible with competitive rates of pay, so why not take a look at our latest job vacancies below, across Birmingham, Solihull, Tamworth, Manchester, Macclesfield, Stockport and Whitefield? Find out more about each job role including salary information and start making your next career move.

If you admire the craftsmanship and sophistication of Mercedes-Benz and want to join a team that could take your career to new heights, you could be the perfect fit. Send us your CV today.

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