LSH are currently seeking a Handover Experience Partner to work within our Stockport dealership
This role would suit individuals who have been in customer services, complaint handling or the travel industry.
If you are customer focused and want to ensure that customers have the best possible journey, this may be the right role for you
The Handover Experience Partner role is to deliver the best Customer Experience through “putting the Customer First. Always”. Your role is to ensure that you own the Customer Experience. You will become a brand and product expert keeping up to date with the latest product information and ensuring all retailer staff are also kept up to date on the latest products and that their knowledge is of a high standard. Also keeping up to date on competitors’ product information and using this to provide a critical comparison for potential customers.
The Handover Experience Partner is specialised in and responsible for delivering a great handover experience and manages the handover process from the point of sale to when the vehicle is ready for delivery. Continually keeping in contact with the customer updating them on the progress of their order and making sure the customer has all the right information on MB products they have purchased and arrives on collection day with all the correct documentation needed for a seamless handover.
You uphold the highest ethical standards, complying with all applicable legal requirements and act with complete integrity at all times.
Our Ideal Candidate
We are looking for a creative and driven individual with solid experience of delivering outstanding customer service for premium and luxury brands. Automotive experience is not essential, and we actively encourage applications from other industries such as travel and hospitality. You will be emotionally intelligent and have a natural affinity for quickly building relationships with new customers and visitors. You will be an expert in designing customer journeys and pride yourself on your ability to understand and fulfil our customers’ needs and expectations. You will have an insatiable appetite for improvement; constantly seeking out new ways to make our customer experience the best that it can possibly be. Ever the consumer champion, you will be the driving force behind our sales team ensuring 100% customer satisfaction and excellent customer service.
Our salary for this position is £ £18,720 pa + Bonus Plan
The working patterns is 5 days per week and this includes weekends, working full time hours.
We have many benefits, generous annual leave entitlement, staff car scheme options, competitive pension contribution, cycle to work loan scheme, retailer discounts.
LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom.
Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield.
Based in two of the largest cities in the UK, LSH Auto is easily commutable offering a great line-up of new and approved used Mercedes-Benz and smart car models.
Our state-of-the-art Stockport site, purpose built, three storey facility launched in August 2019 and has become LSH Auto UK’s Mercedes-Benz hub for the North West, attracting an unprecedented number of new customers and sales leads in its first year.
Mercedes-Benz of Stockport has two buildings at the flagship site. From its 13,492sqm showroom – the Autohaus; a retail space for new and used cars. The site is also home to an aftersales facility and a 17,166sqm purpose-built high-tech Body, Paint and Repair Centre, which operates as LSH Auto UK’s regional Used Car Preparation Facility and Parts Distribution Centre.