Closing Date 03/06/2021
Working Hours Full time
Location B24 8DE
Salary Up to £30,000

LSH Auto UK is currently seeking an IT Specialist (Digital Workflow) for our dealership in Erdington

Are you knowledgeable about ITIL frameworks and have experience of working within 2nd or 3rd Line support?

Do you have working knowledge of project management within IT?

If so, this may be the right role for you

This is a new role to support transformation within the LSH UK IT and across the wider organisation. As we work towards digital transformation our aims are:

  • LSH UK systems and services that work first time, every time, which are responsive to employees needs and present the most relevant information clearly and intuitively.
  • Digital solutions, services and workflows that work in synergy with our excellent staff
  • Technology that supports staff in getting the job done, simplifies or even automates routine tasks, doesn’t get in the way and liberates staff to deliver the best possible experience.

We now have a fantastic opportunity to build further on recent changes and we are now looking for an individual to join our small (but perfectly formed!) team to help us introduce Digital Workflow, automation and intelligence which will deliver efficiencies and improvements in service delivery to our workplace community.

Working with a range of stakeholders you will ensure digital workflow has user-centric design at its heart making services and solutions more accessible, easier to navigate and easier to work with enabling our staff to deliver the best possible experience.

You will have a passion about making technology simple and enjoyable to use and be able to spot opportunities for achieving improvements. You will also need a balance of strong business and communications skills along with the technical skills to design and build digital workflows and automation.

If this sounds like you, we’d love to hear from you.

Reporting to the IT Project & Service Delivery Manager this role will sit within ongoing projects and business as usual contributing holistically to the overall success of the LSH UK IT Function.

Main Responsibilities:

Driving the success of LSH UK websites through innovative management and close liaison with 3rd party suppliers

API management and integration

Microsoft o365 Forms & Sharepoint

Manage multiple tasks in a fast paced environment

Constantly look for ways to improve business processes and align IT systems

Respond to colleague enquiries and provide support when required

Propose recommendations for process improvement

Run or assist on departmental projects when required

Other responsibilities as assigned

Skills and Experience

  • Experience with Website design highly desirable. In particular HTML, CSS, Visual Design, UX.
  • Knowledge of APIs and their functionality essential.
  • Knowledge of O365 highly desirable, particularly Forms and Sharepoint
  • Experience working on systems integration projects, business transformation programmes, or service automation initiatives highly desirable.
  • Experience working to ITIL frameworks essential
  • Awareness of Project management methodologies, particularly Prince2 and/or Agile
  • Interpersonal skills and ability to work collaboratively essential.
  • Good technical communication skills required
  • Able to work with different priorities and tight deadlines.
  • Comfortable with multi-tasking
  • Ability to build rapport with various stakeholders
  • Adaptability and a ‘can do’ attitude will be warmly welcomed

The Company

LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom.

Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield.

Our state-of-the-art Stockport site, purpose built, three storey facility launched in August 2019 and has become LSH Auto UK’s Mercedes-Benz hub for the North West, attracting an unprecedented number of new customers and sales leads in its first year.

Mercedes-Benz of Stockport has two buildings at the flagship site. From its 13,492sqm showroom – the Autohaus; a retail space for new and used cars. The site is also home to an aftersales facility and a 17,166sqm purpose-built high-tech Body, Paint and Repair Centre, which operates as LSH Auto UK’s regional Used Car Preparation Facility and Parts Distribution Centre.

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