Closing Date 06/05/2021
Working Hours Full time
Location SK11 0TB
Salary £27,378.11

Are you an experienced Warranty Administrator / Service Advisor with exceptional record keeping and communication skills?

Can you ensure excellent customer services whilst being a pillar of support to the relevant departments within the Aftersales department?

LSH Auto UK is currently seeking a Warranty Administrator who is organised and has a sense of urgency to work within the busy aftersales department at Mercedes Benz of Maccesfield

Role and Responsibilities:

· To administer all agreed warranty claims ensuring that all necessary documentation and parts for return are processed in line with the vehicle warranty procedures.

· To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

· Return documentation for rejected warranty items for re-costing by service administration

· Ensure that the image and levels of customer service within the department is in line with company standards

· Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders’ immediate supervisor

· Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times.

The Warranty Administrator will have:

· Ability to collate, organise and interpret data in order to provide clear and comprehensible information.

· Proven track record of delivering a high calibre of customer services

· To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

· Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards.


· 23 Days holiday rising to 25 after 2 years’ service

· Staff Car Scheme

· Competitive Pension Scheme

· Online vouchers through PerkBox

· Eye care Vouchers

· Life Assurance

· Employee Assistance Programme

As the Warranty Administrator, you be a key member of the team. We want to employ a team player, who can work well under pressure and thrive in a busy department. Is this you?

The Company

LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom.

Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield.

Based in two of the largest cities in the UK, LSH Auto is easily commutable offering a great line-up of new and approved used Mercedes-Benz and smart car models.

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