Customer Services

Impeccable Customer Service

Here at LSH Auto, we put the wants and needs of our customers first, offering a dedicated and tailored experience at every turn. From browsing our website to booking a virtual demonstration or arranging a service, we do all we can to make your journey with us memorable and hassle-free.

A Lasting Reputation

Our aim is to create a lasting reputation; one that’ll have you coming back time and time again whether your Mercedes-Benz needs a service or you require smart car accessories. As part of LSH International, we work hard to maintain the impeccable standards that our customers have come to expect.

We are easy, friendly and knowledgeable. We get to the point without the waffle and put our clients, colleagues and community at the heart of all we do.

Easy to Contact

Excellent customer service means being easy to contact. So, if you have a query, question or a complaint, please let us know and we’ll aim to provide a solution as quickly as possible.

Drop us an email at:

Or you can write to us at the following address:

LSH Customer Care Team

Brighton Road



Please provide your name and the details of the reason you are contacting us, as well as your vehicle registration if applicable. We will always try to resolve a problem at the earliest opportunity.

Constant Communication

If your case is not straightforward, we will look into it in detail being sure to keep you informed at every step of the way. We aim to resolve all complex cases in a maximum of eight weeks.

If you are not satisfied with our final response, you are welcome to seek advice with an independent and we can recommend The Motor Ombudsman, who are regulated by Trading Standards.

Below are the contact details you’ll need:

The Motor Ombudsman Ltd

71 Great Peter Street



Telephone: 0843 910 9000