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We know you may still have some questions so we've put together some of our most commonly asked ones. If you still have a query please feel free to contact us.
Our dedicated LSH Direct team are here to answer any of your questions, you can email us, or give us a call on 0161 796 4281.
You can find more information about this on our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact one of our dedicated LSH Direct team to discuss this further.
If you would like to amend your order please contact the team as soon as possible on 0161 796 4281.
When you buy from LSH Direct you can be assured that we use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.
Yes, it is fully refundable
If you would like to discuss changing your collection date you can call the dedicated LSH Direct team on 0161 796 4281 to discuss your options. Please speak to our sales team as soon as possible to review options.
We can deliver the car to you in line with the latest government guidelines. We can offer home delivery or click and collect. This will be organised with you at your convenience when finalising the sale of your new vehicle.
Of course, you can contact us via LiveChat, or email at LSHDirect@lshauto.co.ukor you can call the team on 0161 796 4281.
Due to our Social Distancing measures in line with Government guidance, all test drives will now be unaccompanied, therefore please ensure that you provide a copy of your Driver’s Licence and a proof of address before attending your appointment.
We can help you with this. One of our sales team will be able to obtain your settlement figure.
We would be happy to talk to you regarding any questions you have about financing your car purchase. One of our sales team can be contacted by email or simply give us a call.
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.
The value you are given for your part exchange may need to be adjusted to align with a change in value at the time of the vehicle collection or delivery.
