COVID-19 UPDATE – 4TH JANUARY 2021

4th January 2021 

Following the Government announcement on Monday 4th January 2021 regarding the national lockdown restrictions, we would like to outline how we will continue to support our customers and keep the country moving while working within the Government guidelines.


AFTERSALES

SERVICE, MOT & REPAIRS WILL CONTINUE TO TAKE PLACE FROM 5TH JANUARY ONWARDS AT ALL LSH AUTO AFTERSALES DEPARTMENTS AND NEW BOOKINGS CONTINUE TO BE TAKEN.

Our aftersales departments remain fully operational on an appointment-only basis for servicing, MOT, and repairs with social distancing and Covid-19 safety measures in place. These will be explained to you when you book an appointment to visit any of our sites.

>> Book your appointment


SALES

IF YOU ARE CURRENTLY AWAITING THE COLLECTION OF YOUR NEW CAR THEN THIS WILL BE ABLE TO BE FULFILLED AND A MEMBER OF THE TEAM WILL CONTACT YOU WITHIN THE NEXT 48 HOURS TO ARRANGE A SAFE COLLECTION OR DELIVERY.

Sales showrooms closed to the public temporarily on Wednesday 30 December 2020. However, our teams will continue to work in the dealerships to support customers who wish to make car purchases remotely. We now offer a full digital platform so our customers can browse or purchase online and our local sales teams will be able to talk over the phone and via video to provide our customers with the same high standard of customer service that they are used to.

>> Buying online

If you decide to buy online, customers can still collect a car or van which has been purchased either online or via the telephone from our dealerships or we can arrange home delivery (both options with full social distancing and safety measures).

PARTS & BODYSHOPS

Our Parts Departments & Bodyshops will remain open via appointment only.

Our teams at the Customer Experience Centre are all available to handle any enquiries that you have, you can reach us through various channels including:

>> Email us

>> LiveChat

>> Book your next service or MOT

Alternatively, you can contact us on 0161 696 9000.

Finally, I would like to thank you for your loyalty and to assure you of our continued commitment to you as a valued customer.

Martyn Webb

Managing Director LSH AUTO UK LTD

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