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A range of appropriate safety measures have been introduced to maintain the safety of customers and colleagues, and all sites will be managing social distancing, with a limited number of customers in the showrooms at any given time.
Martyn Webb, Managing Director of LSH Auto UK, said: “We’re looking forward to welcoming customers back into our showrooms. We’re putting the safety of our customers and colleagues at the heart of everything we do with additional COVID-19 safety measures in place. Our dealership teams will be managing the number of customers in our showrooms at any given time, so we’re recommending our customers book an appointment ahead of their visit to avoid disappointment.”
Customers who would like to book an appointment please contact us:
In line with government guidance, all LSH Auto dealerships have introduced additional wall and floor signage, sanitising stations, screens and have reconfigured the showrooms to maintain customer and colleague safety.
All cars have been professionally cleaned and disinfected
All LSH Auto colleagues are abiding by government guidelines
All high-contact areas are disinfected regularly
LSH Auto is asking its customers to follow these guidelines when they next visit:
Keep 2m apart at all times
Don’t shake hands
Don’t touch your face
Masks must be worn in all dealerships
Please use hand sanitisers provided
Cough into the bend of your arm
“Our aftersales team, parts team and cosmetic team are really looking forward to welcoming you back into our business. If you have any questions, please give us a call on 0121 766 1600 and we’ll be happy to help.”
Duggie Sarris, Mercedes-Benz of Birmingham Central
“We’ve got some exciting developments taking place. When you next visit, we’ll have brand new Mercedes-Benz vehicles on display as well as our extensive range of Approved Used vehicles. Our front of house team will be on hand to welcome you and point you in the right direction, and if you’re coming to have your car serviced or any updates, you can use our new contactless check-in and check-out system. Please do get in touch with us on 0121 377 7800 if you have any queries. We look forward to seeing you very soon.”
Marcus Mollison, Mercedes-Benz of Erdington
“When you arrive, our friendly reception team will greet you and point you in the right direction. If you’ve booked a ‘drop and go’ servicing appointment, you’ll be able to use our contactless check-in and check-out system. If you need any more information, please call us on 01625 243 737. We hope to see you soon.”
Neil Beer, Mercedes-Benz of Macclesfield
“You’ll be greeted at reception by a member of our sales team who will take you over to our socially distanced seating area. One of our experienced sales executives will then go through your options with you to explore the Mercedes-Benz world. If you have any questions or would like to book an appointment, please do give us a call on 0121 706 2801, and one of us will be more than happy to help you.”
Jordan Rowe, Mercedes-Benz of Solihull Sales
“You’ll be greeted by one of our receptionist team members who will point you in the right direction. We also have two check-in and check-out machines for ‘drop and go’ service appointments. If you need any more information, please call us on 0161 885 1062. We hope to see you all soon.”
Liberty Hall, Mercedes-Benz of Stockport
“You’ll be greeted by our showroom host who will guide you towards the service waiting area or into the showroom. We have a handover bay where you can collect your new Mercedes-Benz and two adapted workspaces for any paperwork. If you’d like to give us a call on 01826 284 284, we’ll be glad to book you in and welcome you back into our showroom.”
Nathan Worrall, Mercedes-Benz of Tamworth
“Our reception team will show you to our showroom or aftersales waiting area. We have tables that are safely distanced apart and a handover bay with a separate table to complete any paperwork. If you need any help, please do give us a call on 0161 796 4270. We look forward to seeing you soon.”
Andreas Stavrou, Mercedes-Benz of Whitefield
LSH Auto is also supporting customers to make care purchases remotely, either online, using its full digital platform, or over the telephone. Customers who wish to make a sales enquiry before 12 April or would prefer to stay at home will be invited to talk to local sales teams over the phone or via video to provide them with the same high standard of customer service that they are used to.
Martyn Webb adds: “We recognise that many of our customers will wish to stay at home. With that in mind, we have launched a full digital platform so that customers can browse online, book a solo test drive from their home, buy online and choose either the click and collect option or home delivery.”
Customers who buy online or via the telephone can still collect their new car or van from LSH Auto’s Mercedes-Benz dealerships or can opt for home delivery (both options with full social distancing and safety measures in place).
LSH Auto’s aftersales, parts departments and bodyshops have remained fully operational throughout the most recent lockdown on an appointment-only basis for servicing, MOT and repairs with social distancing and COVID-19 safety measures in place. Customers are invited to book an appointment online.
During these difficult times, we are taking a very serious approach to the duty to protect you and our team and would like to thank you for your support.
Please contact your nearest dealership below if you have specific questions.