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Please read these Terms carefully before you submit an order. They represent a legally binding agreement between you and us (and the finance company if you buy on finance. These Terms tell you who we are, how we provide our products to you, how you and we may change or end our contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these Terms, please contact us.
On our website you can search our range of new and used vehicles. Images of vehicles on our website are for illustrative purposes only. Although we make every effort to display colours accurately, we cannot guarantee your device's display of colours accurately reflects the colour of a vehicle. Once you have made your choice, you can pay for your car outright, or finance it by applying for a finance package online. You can part-exchange your existing vehicle and put the money towards the deposit for your new car. There is also an option to reserve a car for up to 48 hours by paying a fully refundable deposit on it.
The prices displayed on our site are inclusive of VAT. It is always possible that, despite our best efforts, a vehicle we are selling may be incorrectly priced. If a vehicle's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel the order, refund you any sums you have paid, and require the return of the vehicle (if already provided to you).
At the beginning of the order process, you will be asked to confirm your preferred payment method. Once you have selected your car, you will then receive a quote based on your preferred payment method (but you can also choose to review quotes for other methods).
If you decide to proceed with your purchase and you have decided to pay in full, you will be asked to put in your personal and payment card details to complete the process (see the ‘Paying in Full’ section below).
If you choose to purchase a vehicle and you have selected a finance option, you will be asked to complete a finance application online (see the ‘Buying with Finance’ section below).
If you decide to reserve a vehicle by paying a reservation fee, you will be asked to enter your personal and payment card details (see the ‘Paying a Reservation Fee’ section below).
If you decide to place an order and buy on finance, you will be asked to enter your personal details and address, and then fill in a finance application online. You must be over 18 to apply for finance, and acceptance is subject to status. In some circumstances a guarantee may be required.
When you click “submit application”, we send your information to the finance provider via Codeweavers (our finance technology provider) who will review your eligibility for the finance package requested. As part of this review, credit checks will be carried out with Experian. This credit check will be recorded on your credit file. Please note that if you apply for a finance package but are unsuccessful this may affect your credit rating and/or credit score. The same applies if your application is successful but we are unable to confirm your order, and you choose not to proceed with an alternative vehicle.
If your finance application has been successful you will be notified on screen, but please note that this does not mean that your order has been accepted. Your order merely constitutes an offer to enter into your chosen finance package, subject to these Terms and the terms of the finance agreement. Even if your finance application is approved, there may be circumstances in which we are unable to accept your order. If this is the case, we will inform you of this by email. This might be because the vehicle has already been sold, because we have identified an error in the price or description of the vehicle, because we are unable to meet a deadline you have specified, or because we suspect the transaction may be fraudulent.
If your application has not been successful we will contact you offline verbally or in written form to notify you that your application has been declined, and with your permission will seek alternative lenders.
We act as a non-independent credit intermediary for a limited number of finance lenders and can introduce you to a limited number of finance products to assist with your vehicle purchase. The lenders we are limited to are: Mercedes-Benz Financial Services; Blackhorse; Santander. The finance products we are limited to are: Hire Purchase (HP); Personal Contract Purchase (PCP); Lease Purchase; Business and Personal Contract Hire. We only offer the following insurance products: Tyre and Alloy Wheel Insurance; and Minor Damage Insurance – AutoProtect (MBI) Ltd.
LSH Auto UK Limited is authorised and regulated by the Financial Conduct Authority as a Credit Broker not a Lender. Our Financial Services Registration Number is 783736.
LSH Auto UK Limited is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation purposes, Financial Services Registration Number 312143.
You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA on 0800 111 6768
We will be in touch with you by email or phone regarding the next steps required to complete your purchase. These steps will include: obtaining signatures on your finance agreement; obtaining original proofs of identity from a full driving licence; taking payment of any deposit; and, if applicable, making arrangements regarding the part-exchange of your vehicle.
Once we and the finance company have confirmed acceptance of your offer, you will be sent an order confirmation by email. We will also send you by recorded delivery post copies of your finance agreement. On receiving back from you a signed copy of the finance agreement and all relevant documents we have told you are required (including as stipulated by the finance company) we will submit the documentation to the finance company, and arrange for the relevant finance amount to be paid out to us . Once we have received full payment from the finance company a contract will be formed between you, us and the finance company for the finance and use of your new vehicle.
When purchasing your vehicle on finance, you will have the opportunity to fund it using one of two products; PCP (personal contract purchase) and HP (hire purchase) . It is important that you select the finance product that is most appropriate for your individual circumstances. You will have the opportunity to review both products and customise a suitable monthly payment (adjusting the term, deposit, and proposed mileage in the case of a PCP agreement). It is your responsibility to read the terms and conditions surrounding each product and ensure you are comfortable with the financial commitment you are making before taking out a finance agreement.
Hire Purchase (HP)
Hire Purchase is where you pay an initial deposit and then pay the balance over an agreed period of time in equal monthly payments. Typically agreements can run from 1 to 5 years. The vehicle remains the property of the finance company until you make the last payment. If you settle early, you will be offered a rebate of some of the interest. However, you may find, with a small initial deposit, if you settle very early, the amount owing may be more than the vehicle is worth.
Hire Purchase may suit buyers who plan to keep their vehicles for a longer period of time, perhaps longer than the agreement term, who have a large deposit or want a simple agreement with no commitment at the end of the term.
Personal Contract Purchase (PCP)
Like Hire Purchase, PCP also has an initial deposit paid with monthly payments over an agreed period of time. However, the final payment at the end of the agreement is significantly larger than under a normal Hire Purchase agreement, usually several thousand pounds. This is often called a Guaranteed Future Value (GFV) or an optional Balloon Payment. This makes the payments in-between the initial deposit and the large final payment smaller than with Hire Purchase and the agreements are often shorter.
You have 3 options at the end of the agreement.
Personal Contract Purchase may suit buyers that want a new or nearly new vehicle and fully intend to change it at the end, or before the end, of the agreement or want a more expensive vehicle than may be available to them using other forms of finance.
If you decide to place an order and pay in full, you will be asked to enter your personal details, address and payment card information. When you click on “Submit Payment”, the full purchase price will be debited from your payment card immediately.
After placing an order, you will receive an email from us that acknowledges our receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the vehicle. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms all of the relevant details of your order (the "Order Confirmation"). The contract between you and us will only be formed when we send you the Order Confirmation. We will inform you of the next steps required to proceed to handover after the Order Confirmation, including arrangements regarding any part-exchange vehicle.
If we are unable to accept your order, we will inform you of this by email. This might be because the vehicle has already been sold, because we have identified an error in the price or description of the vehicle, because we are unable to meet a deadline you have specified, or because we suspect the transaction may be fraudulent. If we are unable to accept your order, we will refund your money in full as soon as possible, usually within 5-10 days.
If you choose to reserve a car by paying a reservation fee, you will be asked to enter your personal details, address and payment card information. When you click on “Submit Payment”, the amount of the reservation fee will be debited from your payment card immediately.
After paying a reservation fee, you will receive an email from us that acknowledges receipt. Please note that this does not mean that your reservation has been accepted. All reservations are subject to acceptance by us, as we need to check that the car has not already been sold or reserved by someone else. We will confirm our acceptance of your reservation by sending you a confirmation email (the "Reservation Confirmation").
Your vehicle will be reserved for 48 hours. We will be in contact with you to discuss the next steps required to complete your purchase.
If you decide that you would like to make a change to your car after you have placed the order, please contact the dealership to discuss.
At our discretion we may present you with a new order proposal accommodating the changes. This proposal will take account of any resulting changes to your finance package and collection date. If you choose to accept the new proposal, your previous order will be cancelled. If you do not communicate your acceptance of the new proposal to us within the required timeframe, we will continue to fulfil your original order.
Please note that we cannot agree to all requests for changes to orders. We will contact you to discuss possible options in these circumstances, but we will be entitled at our discretion to hold you to your original order.
You can always end your contract with us. Your rights when you end the contract will depend on when you decide to end the contract and whether there is anything wrong with your vehicle.
If the vehicle you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the vehicle repaired or replaced or to get some or all of your money back).
If you want to end the contract because we have or have told you we are going to do any of the following, or any of the following have occurred, the contract will end immediately and we will refund you for any vehicles which have not been provided (and in some cases you may be entitled to compensation):
- we have told you about an upcoming change to the vehicle or these Terms which you do not agree to;
- we have told you about an error in the price or description of the vehicle you have ordered and you do not wish to proceed;
- there is a risk that supply of the vehicle may be significantly delayed because of events outside our control;
- we have suspended supply of the vehicle for technical reasons, or notify you we are going to suspend supply for technical reasons, in each case for a period of more than [PERIOD];
- you have a legal right to end the contract because of something we have done wrong.
If you have paid for your car in full:
If you change your mind about an order for a vehicle that you have placed online, you can cancel your order at any time before collection. Please notify us of your decision by sending a clear statement of your intent to your dealership.
You may also cancel your order up to 14 days after collection. However, please note the following important information:
- You must return the vehicle to us at your own expense, or alternatively you can opt to pay us to collect the vehicle from you (although we will cover the costs of return or collection if you are cancelling the order because you have a legal right to end the contract because of something we have done wrong).
- Although you are entitled to test drive the vehicle on collection, if the vehicle loses any value as a result of handling by you which is not necessary to establish the nature, characteristics and functioning of the vehicle (for example, if you damage it or run up excessive mileage), we will be entitled to deduct the reduction in value from any reimbursement.
- If you have part-exchanged your old vehicle, we will repay to you the value we assigned to the vehicle as part of your purchase, less any payments we have had to make to clear any outstanding finance.
If you wish to cancel after collection, please notify us of your decision by sending a clear statement of your intent to your dealership.
If you have purchased your car on finance via Hire Purchase or a PCP agreement: If you have funded the vehicle via a finance agreement with one of our chosen finance partners, we will liaise with our partner to cancel your finance agreement should you wish to cancel your purchase and finance contract. We must receive notification of your desire to cancel your purchase and your finance agreement within 14 days of finance activation. Please note that you will be liable for any cancellation charges incurred as a result of cancelling the agreement.
Our right to end the contract
In addition to the specific situations identified in these Terms we may end the contract at any time by writing to you if:
- you do not make any payment to us when it is due and you still do not make payment within a specified period of us reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the vehicle;
- you do not, within a reasonable time, collect the vehicle from us.
On our website you may obtain a valuation for your current vehicle by entering the registration number. The value of the vehicle may then be applied towards the deposit for the vehicle you are purchasing. If there is finance outstanding on your vehicle we will settle this and any remaining value will be put towards your deposit. If the outstanding finance is more than the value of your car, you will need to settle it yourself before handover.
You will need to hand over your part exchange vehicle on collection of your new car. At the same time, you must give us the logbook (V5 registration certificate), service history, MOT certificate (if applicable) and all sets of keys. When you hand over your vehicle, the title to it will pass to us.
Our representative will inspect the vehicle before handover. If the condition, mileage or other valuation parameter of the vehicle is not as described by you upon valuation, we will have the right to adjust the value of the vehicle. If this results in a deficit of the amount due to us for your new vehicle, you will be required to make up the shortfall before your new vehicle is handed over to you. We will discuss available options, which may include payment by debit or credit card, or adding the shortfall to your finance (if applicable).
During the online order process, you will be asked to choose how you would like to receive your vehicle. You will be given the following options:
- collection from the dealership where the car is currently located;
- collection from another dealership within the group; or
Costs and lead-in times will be displayed for each option. These are estimated lead-in times only and we cannot promise to have the car ready within those timeframes. The actual collection date will be confirmed by email or telephone. If our supply of your ordered vehicle is delayed by an event outside our control, we will contact you as soon as possible to let you know, and take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event outside our control, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund where you have paid for but not received the vehicle. You must notify us of your decision to cancel in these circumstances by sending a clear statement of your intent to LSHDirect@lshauto.co.uk, or completing a copy of our cancellation form LINK HERE.
You have the option to set up an account on our service if you are buying on finance (“My Account”). This will allow you to access and/or change your saved vehicle and/or finance configurations and update or change your personal details. Where you create an account, you will be asked to provide an email address and password. You may also set up an account with us using your log-in details from third-party services approved by us (e.g. Facebook and Google) and you give us permission to access and use your information from that service as permitted by that service.
We will use the information provided in accordance with our Privacy Policy.
In all cases, you are responsible for your account, including making sure that your details are correct and kept up-to-date and ensuring that your password is secure. You are also responsible for all activity that takes place on your account. You must not share your account with any other person.
Payments are processed securely by our payment processor partner, Stripe (and its global affiliates). If you are paying in full, or paying a reservation fee, you will need to enter your debit or credit card information. Stripe accepts Visa, Mastercard and American Express. You warrant that you have appropriate authority to use the payment card details which you enter. By entering your debit or credit card information, you agree to use of that information by Stripe for the purpose of paying the amount due and processing your payment.
Comprehensive multi-point checks Every Approved Used vehicle has been meticulously checked inside and out, under the bonnet and on the road by a specialist Mercedes-Benz technician. This is your guarantee that everything is in perfect working order and meets Mercedes-Benz standards. Vehicle history check We ensure every vehicle’s provenance – making sure it has no outstanding finance charges and is not registered as stolen or an insurance write-off. You will receive certification to confirm that the chassis and registration numbers are the same as those recorded by the DVLA1. Vehicle mileage check You can be sure of exactly how many miles an Approved Used Mercedes-Benz has covered. Every vehicle comes with confirmation that the recorded mileage is genuine1 . MOT test failure cover (for vehicles over 2 years old) MOT protection covers the cost of replacing, repairing or altering any covered parts, up to the purchase price of the vehicle, that cause the vehicle to fail its MOT2 . Vehicle handover Our handover process is just as comprehensive for our Approved Used cars as it is for new ones. Our sales staff will provide you with all the relevant certificates and ensure you know everything about your benefits under the Approved Used Programme. Unlimited mileage warranty Every Approved Used Mercedes-Benz comes with a guarantee of at least 12 months’ comprehensive unlimited mileage warranty3 . And, at any time your car is being repaired under warranty, we’ll also pay up to £100 per day (including VAT) towards the cost of a replacement vehicle
We are under a legal duty to supply you with a vehicle that is as described to you, fit for purpose, of satisfactory quality, and otherwise in conformity with the contract between you and us set out in these Terms. Nothing in these Terms (or any after-sales services or guarantees or warranties we offer) reduce or take away any legal right you otherwise have.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure or our failure to use reasonable care and skill in performing our obligations, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
We only supply vehicles for domestic and private use. If you use a vehicle you have purchased for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
LSH Auto adheres to the Motor Ombudsman Codes and have a Primary Authority agreement with the Local Authority.
Complaints and Dispute Resolution
If you are less than satisfied about any part of our service, we want to hear from you so that we can put things right.
Email: customerservice@lshauto.co.uk
Or you can write to us at the following address:
LSH Customer Experience Centre Mercedes-Benz of Stockport
Brighton Road
SK4 2BE
Please provide your name and the details of the reason you are contacting us, as well as your vehicle registration (if applicable).
We will always try to resolve your case as soon as we receive it. On the odd occasions where we cannot, we will send you acknowledgement of your case within 24-48 hours.
We will work hard to fix things for you as quickly and efficiently as possible, if your case is complex or involves a number of issues we may need some time to make sure that we cover everything. We will keep you regularly informed, either by telephone or in writing, while we do so.
We aim to take no longer than 8 weeks to fully resolve your case, so if you haven’t received a resolution by then we will either provide you with our final response, or explain to you why we are still unable to provide you with our final response.
If you are not satisfied with the final response we put forward you are welcome to seek advice with an independent and we can recommend The Motor Ombudsman.
The Motor Ombudsman is the automotive dispute resolution body. It is the first voluntary and fully-impartial private sector ombudsman that provides a self-regulatory environment for the automotive industry using its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice.
Their independent advice is free and they can be contacted via the following methods:
The Motor Ombudsman Ltd 71 Great Peter Street London SW1P 2BN Telephone: 0843 910 9000
Email: consumer@tmo-uk.org
http://www.TheMotorOmbudsman.o...
Alternatively, you can use the EU’s online dispute resolution platform to make a complaint and have it resolved by an independent dispute resolution body. Please click on this link for further information:
https://ec.europa.eu/consumers...
We may transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens and we will ensure the transfer will not affect your rights.
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. However, you may transfer any guarantee we give you to a person who has acquired the vehicle from you. We may require a person to whom a guarantee is transferred to provide reasonable evidence that they are now the legal owner of the vehicle.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you if you breach these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Website Privacy and Legal Information
LSH Auto UK Ltd has made every effort to ensure the accuracy of the information contained in this site.
Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicle’s products and services, nor does it constitute an offer for the sale of any particular vehicle.
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to LSH Auto UK Ltd, or otherwise used by LSH Auto UK Ltd as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from LSH Auto UK Ltd or the copyright holder.
You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.
LSH Auto UK Ltd reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. LSH Auto UK Ltd reserves the right to monitor submissions to the site and to edit or reject any submissions.
We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'AS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site, nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will LSH Auto UK Ltd be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
All names, images, logos identifying LSH Auto UK Ltd are proprietary marks of LSH Auto UK Ltd. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. LSH Auto UK Ltd does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.
LSH Auto UK Ltd does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of LSH Auto UK Ltd and you visit entirely at your own risk.
The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. LSH Auto UK Ltd cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.
This web site uses cookies in a number of ways which are as follows:
Aggregated Site Usage Statistics
Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.
Essential Site Features
Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.
Complimentary Site Features
The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site. If you don't want this site to place Cookies on your device, you can disable these using your Internet Browser settings.
Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.
LSH Auto UK Ltd reserves the right to change any of its terms and conditions at any time by posting changes online.
If you do not accept these Terms in full, you must stop using this website immediately.
ABOUT THIS POLICY
We appreciate your interest in our products and services and your visit to this website. Your privacy is important to us and we want you to feel comfortable with how we use and share your personal information.
This policy sets out how LSH Auto UK will use your personal information, including when and why it is collected, used and disclosed and how it is kept secure.
You will find our contact details at the end of this policy which you can use if you have any questions, including how to update or access your personal information or to make a complaint.
This policy may change, so please check this page from time to time to ensure that you’re happy with any changes.
This website is not intended for children and we do not knowingly collect data relating to children.
We may collect and process the following personal information about you
Personal information you give to us: This is information about you that you give to us by entering information via our websites or our social media pages or by corresponding with us by phone, email or otherwise and is provided entirely voluntarily. The information you give to us includes your name, contact details (such as phone number, email address and address). In some instances (for valuation purposes in the event of part-exchange or for booking a service) you may provide details of the registration number, make and model of your current vehicle and current mileage. You may also provide information relating to an enquiry for a new or used car or a car under our Motability scheme where you will be asked to provide personal information. We also offer a live chat service on our website where you may also provide information that is relevant to your enquiry so that we can help you with that.
There is also a careers section on our website where you can find vacancies within our company and can apply for positions. When doing so you will be provided with a separate Privacy notice/policy that is issued to you to explain what we will do with your information when you apply to work with us.
Personal information we collect about you using automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns, including: our web servers store as standard details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit, and, for security reasons, e.g. to identify attacks on our website, the Internet protocol (IP) address assigned to you by your internet service. We collect some of this information using cookies – please see Cookies Section for further information.
Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business namely, Daimler UK.
We will only use your personal information when the law allows us to. In most instances, we will use your personal information in the following circumstances:
Where you have provided CONSENT
We may use and process your personal information where you have consented for us to do so for the following purposes:
to supply brochures and other material you have specifically requested from us;
to contact you via email, text message, post or telephone with marketing information about LSH Auto UK products and services.
You may withdraw your consent for us to use your information in any of these ways at any time. Details of how you withdraw consent are provided when we request your consent. Alternatively, you can withdraw your consent by writing to Data Manager, LSH Auto UK Limited, Brighton Road, Stockport SK4 2BE or email: gdpr@lshauto.co.uk
Where required to perform a CONTRACT with you
We may use and process your personal information where it is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract with you including for the following purposes:
To exchange information for warranty/aftersales;
To allow for the provision of third party breakdown services by our breakdown provider;
If you take 7 day free insurance cover via our insurance company (you will enter into a separate agreement for this)
To perform a service, MOT or repair to your vehicle
To consider you for a Motability scheme car
To agree a part-exchange with you
To sell or lease a new or used vehicle to you
Where it is in your VITAL INTEREST
We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal information in this way.
Where there is a LEGITIMATE INTEREST
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:
for marketing activities (other than where we rely on your consent) e.g. to tailor marketing communications or send targeted marketing messages via social media and other third party platforms about our business, services and products;
for the prevention of fraud and other criminal activities;
to undertake credit checks for finance;
to correspond and communicate with you;
to create a better understanding of you as a customer or visitor so that we can ensure that our service fits in better with your requirements;
for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access;
to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
for the purposes of corporate restructure or reorganisation or sale of our business or assets;
for efficiency, accuracy or other improvements of our databases and systems e.g. by combining systems or consolidating records we or our group companies hold about you;
to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings;
to manage our relationship with you which includes notifying you about changes to our terms or privacy policy or asking you to leave a review or take a survey or to enable you to take part in any prize draw or competition; and
for general administration including managing your queries, complaints, or claims, and to send service messages to you.
Generally, we will not transfer your personal information outside of the EEA.
In limited circumstances, we may share personal information within our group of companies, which includes our parent company, Lei Shing Hong Limited, in Hong Kong. In the event that we have to transfer any personal information to a group company outside the EEA, we ensure that your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules". For further information, see European Commission: Binding corporate rules.
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information; our obligations under other laws; the amount, nature and sensitivity of the personal information; accounting or regulatory requirements; the potential risk of harm from unauthorised use or disclosure of your personal information; and whether we can achieve our purposes for holding your information through other means.
We do not retain personal information in an identifiable format for longer than is necessary.
We may need your personal information to establish, bring or defend legal claims, in which case we will retain your personal information for 7 years after the last occasion on which we have used your personal information. This is to take into account the limitation period for bringing any claims against us and taking into account the time for service of such proceedings (and any delays in process).
The only exceptions to this are where:
the law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) and we do not have an overriding need to hold it in connection with any of the reasons permitted in this section
in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place.
Your 'data subject' rights:
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, when you seek to exercise them we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will seek to respond to you within 30 days after we have received this information or, where no such information is required, after we have received your request.
Accessing your personal information
You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information or where the request is manifestly unfounded or excessive.
Correcting and updating your personal information
The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us in any of the details described at the end of this policy.
Withdrawing your consent
Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so by writing to Data Manager, LSH Auto UK Limited, Brighton Road, Stockport, SK4 2BE or email: gdpr@lshauto.co.uk. If you withdraw your consent, our use of your personal information before you withdraw is still lawful. This will only relate to our use of your personal data for direct marketing and will not affect our use of your personal information for any other purpose (e.g. vehicle purchase, warranty registration, servicing etc)
Objecting to our use of your personal information and automated decisions made about you.
Where we rely on our legitimate business interests (or those of a third party) as the legal basis for processing your personal information for any purpose(s), you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data (e.g. where we have compelling legitimate grounds to process your personal information which override your rights and freedoms). You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. If you would like to do so, please contact us in writing Data Manager, LSH Auto UK Limited, Brighton Road, Stockport, SK4 2BE or email: gdpr@lshauto.co.uk
Erasing your personal information or restricting its processing
In certain circumstances, you may ask for your personal information to be removed from our systems where there is no good reason for us continuing to use it. You can do so by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request. If we cannot comply with your request we will let you know and the reason why.
You may also ask us to restrict processing your personal information in the following situations:
where you believe it is unlawful for us to do so,
you have objected to its use and our investigation is pending;
You want to establish the accuracy of the information;
Where our use of your personal information is unlawful but you do not want is to erase it;
Where you need us to hold onto your personal information even if we no longer require it as you need it to establish, exercise or defend legal claims
In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings or for reasons of important public interest.
Requesting the transfer of your personal information
You may request the transfer of your personal information to you or to a third party. We will provide you, or a third party you have chosen your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Complaining to the UK data protection regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details.
Security measures we put in place to protect your personal information
LSH Auto UK use technical and organisational security measures to protect the personal information supplied by you and managed by us against manipulation, loss, destruction, and unauthorised access by third parties. Our security measures are continually improved in line with technological developments.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information whilst in transit to our website and any transmission is at your own risk.
Use of 'cookies'
'Cookies' are small pieces of information sent to your device and stored on its hard drive to allow our websites to recognise you when you visit. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.
Social plugins
We use so-called social plugins (buttons) of social networks such as Facebook, Google+ and Twitter.
When you visit our websites, these buttons are deactivated by default, i.e. without your intervention they will not send any data to the respective social networks. Before you are able to use these buttons, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your cookies.
After their activation, a direct link to the server of the respective social network is established. The contents of the button are then transmitted from the social network directly to your browser and incorporated in the website.
After activation of a button, the social network can retrieve data, independently of whether you interact with the button or not. If you are logged on to a social network, the network can assign your visit to the website to your user account. A social network cannot assign a visit to websites operated by our other group companies unless and until you activate the respective button there as well.
If you are a member of a social network and do not wish it to combine data retrieved from your visit to our websites with your membership data, you must log out from the social network concerned before activating the buttons.
We may use personal information regarding your identity (e.g. name, username or similar identifier), contact data (address, email address and telephone numbers), technical data (which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform), usage data (information about how you use our website, products and services) and profile data (username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses) for the purposes of marketing and advertising our business to you. We may do this by email or SMS or using other forms of communication where appropriate.
We will only market our business, services and products to you if you have consented to receiving such marketing information directly from us.
We may contact you with targeted advertising delivered online through social media and platforms (operated by other companies) by using your personal information, or use your personal information to tailor marketing to improve its relevance to you, unless you object.
From time to time, we may ask you to refresh your marketing preferences by asking you to confirm that you consent to continue receiving marketing information from us (or third parties – we will get your express opt-in consent before we share your personal data with any company outside our group for marketing purposes.
You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above.
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this policy when you visit our website. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using our services.
If you have any questions, suggestions or complaints about the processing of your personal information or wish to contact us to amend/update your marketing preferences you can write to the Data Manager, LSH Auto UK Limited, Brighton Road, Stockport, SK4 2BE email: gdpr@lshauto.co.uk
We will not be liable to you if any failure or delay in our performance under these Terms is caused by circumstances beyond our reasonable control (such as acts of God, war, terrorism or industrial action). No other person has any right to enforce any of these Terms. Any waiver of any provision of the Terms will be effective only if in writing and signed by us. Each of the paragraphs in these Terms operates separately. If any courts or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Any rights not expressly granted herein are reserved.
These Terms and your use of the Service, including any dispute or claim (whether in contract, tort or otherwise) arising out of or in connection with them, will be governed by English law. We both agree that the courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim. However, we acknowledge that in certain cases, if you are purchasing as a consumer, applicable law may allow you to bring a claim (or be sued) in your own jurisdiction.
LSH Auto UK Limited is authorised and regulated by the Financial Conduct Authority, FRN: 783736. LSH Auto UK Limited is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for Insurance Distribution purposes. Their Firm Reference Number is 312143. Our FCA Permitted business is arranging general insurance and finance contracts.
We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. We will receive commission from the lender or broker for introducing you, which will either be a fixed fee or fixed percentage of the amount you borrow. The lenders and brokers we work with will pay commission at different rates. The exact amount of finance commission will be provided to you in good time prior to conclusion of your finance contract.
You can check this on the FCA Register by visiting the www.fca.org.uk.