Ref:

Closing Date 14/01/2020
Benefits
Working Hours 40 Hours PW
Location Erdington / Birmingham
Salary £!8,000.00 - £34,000.00

When Lei Shing Hong commenced its first Mercedes-Benz dealership over 45 years ago, it started its journey to become the world’s largest Mercedes-Benz retailer. Our UK dealerships operate under the corporate business LSH Auto UK Limited, with 9 Dealerships in the Birmingham and Manchester regions.

We require a Sales Executive of the highest calibre to join our team at our Mercedes-Benz Dealership in Erdington. This is an excellent opportunity to join a successful business and build your career with a company where strong principles of colleagues, customers, sustainability and community focus are built into our vision.

This is an exciting role working 40 hours in the week.

Key Purpose of Role

•To provide face to face sales to LSH Auto UK Limited customers in order to maximise profitability by meeting customer needs for finance, insurance and ancillary products.

  • Using, establishing and fostering contacts with departments/units which support Sales.
  • Welcoming, advising, calling on and supporting customers.
  • Holding sales discussions to provide customers with information and advice on
  • Mercedes-Benz vehicles and used vehicles, equipment and accessories
  • Maintain Company standards and controls.

Accountabilities

You are required to maintain ethical standards in accordance with LSH Auto UK Limited Policies and Procedures including Anti-Bribery and all relevant competition law.

•Calling on, welcoming and providing support personally, by telephone and in writing to interested parties and customers.

•Informing and advising visitors on Mercedes-Benz vehicles, equipment, prices, conditions, technical data and other issues.

•Explaining differences between Mercedes-Benz vehicles and competitors' vehicles; highlighting usefulness/advantages.

  • Immediately passing on customers' wishes to sales management.
  • Evaluating used cars and arranging for technical appraisals to be carried out.
  • Preparing and carrying out follow-up contacts and compiling contact reports.
  • Organising and carrying out test-drives and evaluate results.
  • Compiling and sending out offers.
  • Well-targeted and continuous planning of acquisition of new customers.
  • Establishing contact personally, in writing and by telephone.
  • Positioning information material (brochures, catalogues, etc.) and ensuring availability.
  • Involvement in design of exhibition space and product placement.
  • Involvement in sales events.
  • Carrying out market and target group analyses and compiling statistics.
  • Fostering contacts to key individuals, associations and groups in the region.
  • Carrying out customer and demand/need-oriented sales discussions.
  • Offering and selling accessories.
  • Offering and selling service packages.
  • Prepare offers and follow-up with customers and prospects.
  • Checking confirmation of order and, if necessary, passing it on to the customer
  • Recording, dealing with and passing on customer's desired amendments

(changes to vehicle type and fittings)

  • Agreeing on processing and registration procedures with customer.
  • Supervising conclusion of financing, leasing contracts, insurances and service contracts.
  • Supervising all processes up to delivery.
  • Handing over vehicle and introducing customer to the vehicle.
  • Planning and carrying out regular contact with customers.
  • Regularly recording customer satisfaction and initiating relevant measures.

•Taking individual period of ownership of customer's vehicle into consideration with respect to timely follow-up orders.

Skills and Experience

  • Excellent listening and communication skills.
  • Has the ability to follow a structured Sales Process.
  • Has a genuine passion for the delivery of first class customer service.
  • Pass relevant CBT modules in respect of insurance, product knowledge and TCF.

Competencies for Role

  • Communication & Contact Behaviour
  • Appearance / general manner / charisma.
  • Sociability and ability to establish relationships.
  • Eloquence / gestures, facial expressions, body language.
  • Structuring and leading discussions/talks.
  • Acceptance/active listening.
  • Ability to argue effectively / enthuse others.
  • Job Motivation, Willingness to Learn & Get Involved
  • Importance of job.
  • Concrete career goals.
  • Attitude to service industry.
  • Attitude to company.
  • Willingness to pass on information / to learn.
  • Commitment / willingness to work / initiative.
  • Mental Agility (flexibility)
  • Creativity (inventiveness)
  • Problem-solving ability (adapting to new situations)
  • king a consensus.
  • Tolerance and acceptance (attitude)
  • Attitude to teamwork

Benefits:

  • 23 days Annual Leave, plus Bank Holidays, rising to 25 days after 2 years.
  • Extra annual leave purchase scheme
  • Generous company matched pension contribution
  • Life assurance
  • Mercedes Benz Retailer Staff Car Scheme for self, friends & family
  • Perkbox discounts on shopping, eating out, holidays and loads of ways of saving money
  • Mobile phone insurance
  • Subsidised Gym membership
  • Cycle to work scheme
  • Long service awards
  • Colleague Reward and Recognition Incentive Programme

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for APPLY TODAY!

Mercedes-Benz Careers at LSH Auto UK

Are you interested in pursuing an exciting and rewarding career? Do you want to be part of the world’s largest Mercedes-Benz retailer? If so, you’ve come to the right place.

Here at LSH Auto UK, we’re always on the lookout for fresh new talent to join our ever-expanding team. We offer many different career paths and opportunities to showcase your skills, so if you’re passionate about Mercedes-Benz, can contribute positively to a dedicated workforce and have outstanding enthusiasm and drive – we want to hear from you.


Whether you’re looking to shine as an expert Mercedes-Benz technician, take your sales skills to a managerial level or delve into the world of site security, we have the facilities and resources to guide you down the right path. Positions are varied and flexible with competitive rates of pay, so why not take a look at our latest job vacancies below, across Birmingham, Solihull, Tamworth, Manchester, Macclesfield, Stockport and Whitefield? Find out more about each job role including salary information and start making your next career move.

If you admire the craftsmanship and sophistication of Mercedes-Benz and want to join a team that could take your career to new heights, you could be the perfect fit. Send us your CV today.

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