2 November, 2020
Following the Government announcement on Saturday 31 October regarding the new lockdown, I would like to outline how we will continue to support our customers and keep the country moving while working within the Government guidelines.
We will be fully open until Thursday 5 November 2020.
From Thursday, the After Sales Departments will continue to operate at all eight sites, maintaining the highest protective measures which have been in place for a number of months now.
Sales showrooms will temporarily close to the public from Thursday 5 November. However, our teams will continue to work in the dealerships to support customers who wish to make car purchases remotely.
We now offer a full digital platform so our customers can browse or purchase online and our local sales teams will be able to talk over the phone and via video to provide our customers with the same high standard of customer service that they are used to.
If you decide to buy online, customers can still collect a car or van which has been purchased either online or via the telephone from our dealerships or we can arrange home delivery (both options with full social distancing and safety measures).
Our aftersales departments remain fully operational on an appointment only basis for servicing, MOT and repairs with social distancing and Covid-19 safety measures in place. These will be explained to you when you book an appointment to visit any of our sites.
Our telephone team are experiencing a high volume of calls at the moment, so if you require any further information or would like to make an appointment, please contact us by
Finally, I would like to thank you for your loyalty and to assure you of our continued commitment to you as a valued customer.
Managing Director LSH AUTO UK LTD
Don't worry we have you covered.
In the unlikely event that you experience a breakdown, Mercedes Benz offers comprehensive breakdown and accident cover. For immediate assistance, call 00800 1777 7777.
From abroad or a mobile, call +44 (0)20 7975 7077 .
Please have the following details to hand:
Breakdown support for customers with hearing loss is provided via the following email address: firstname.lastname@example.org.
All of our New and Approved Used stock is available to view online and we are still able to support you via our Click & Collect service. We have a dedicated remote Sales Team who can be contacted via phone, email, or video call. You are able to choose whether you would prefer a click & collect it from one of our locations.
You can contact us by phone on 0161 696 9000 or email us at email@example.com or browse our New and Approved Used vehicle stock.
Please note that during this time we will be unable to offer test drives, or welcome customers into our showrooms. For Click and Collect appointments please be aware that the vehicle collection will take place outside and restrooms will not be accessible.
To help you through this current situation, we would ask you to call us only if the query is urgent.
Contact us via email or phone, as follows:
You can also visit us online to get an update if you have any queries.
For our Motability Scheme customers, we will be able to create and submit applications remotely, via telephone or video call. However, as always, the customer or appointee must be present at the point of application.
Vehicle deliveries can still go ahead on a Click and Collect basis at our retailers, in accordance with COVID-19 guidelines and only if you feel comfortable to do so. Unfortunately we are unable to offer home delivery.
Service, maintenance and repair work can continue as usual.
For more information and for any other queries you may have, please visit our Motability pages