Closing Date 21/01/2022
Working Hours 45
Location Stockport
Salary Competitive

We have an exciting opportunity for a IT Support Engineer to join the team at our flagship dealership in Stockport.

We are offering a competitive salary plus great benefits.

The successful candidate will be responsible for providing on site and remote IT support for users and working as part of the group IT team across dealerships primarily in our Manchester area. This includes desktop and mobile device configuration and deployment, deskside assistance with the ability to communicate effectively with both users and the rest of the IT team and managing the purchases of new hardware and services.

You will:

  • Provide assistance and support to approx. 640 customers for hardware and software needs and related IT security issues
  • Communicate effectively with suppliers and users (from all levels) in order to resolve issues as quickly as possible
  • Provide remote & on-site support for group level IT projects such as upgrades and improvements
  • Carry out regular daily, weekly, monthly tasks to ensure the smooth running of the IT systems
  • Be responsible for raising purchase orders for new hardware & services
  • Respond to calls & incidents in a timely fashion & be able to prioritise as necessary
  • Propose proactive actions to reduce calls going forward
  • Support & train end users in a patient and considerate manner
  • Be familiar with using a helpdesk and have excellent hardware and software skills to reduce escalations of issues
  • Work well with 3rd party service providers and be able to develop excellent working relationships
  • Be able to work as part of a team or independently subject to workload
  • Be committed to providing an excellent level of service for users

You will have:

  • At least 2 years’ experience of working in the IT support field (as part of an IT team) and a good knowledge of Microsoft Office and in purchase ordering new hardware and services
  • Excellent communication skills both with the users and the other areas of the group IT team combined with good documentation skills
  • Have excellent time management and organisational skills
  • The ability to both follow and create processes to ensure a consistent level of service
  • Be able to interact well with people from all levels within the organisation
  • Be thorough and analytical with a creative approach to problem solving
  • Be adaptable and handle a changing workload and priorities

Need to hold a full driving license in order to visit dealerships and other sites as necessary


  • Staff Car Scheme
  • Competitive Pension Scheme
  • Perk Box Membership
  • Eye care Vouchers
  • Life Assurance
  • Employee Assistance Programme

The company

LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom.

Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield.

Based in two of the largest cities in the UK, LSH Auto is easily commutable offering a great line-up of new and approved used Mercedes-Benz and smart car models.

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