Closing Date 31/01/2022
Working Hours 40
Location Stockport
Salary Up to £25,000

We have a great opportunity for a Senior Handover Experience Partner to join the team at our flagship dealership in Stockport.

The role is offering basic salary of £21,000 with OTE typically around £25,000.

You will be working 5 out of 7 days.

The purpose of the role is to ensure that compliance and process are adhered to within the day to day operation, for the customer Handover whilst delivering an industry leading customer experience.

You will:

  • Work with Handover Experience Partners to ensure processes and standards are followed
  • Ensure all colleagues support the brand promise
  • Ensure compliance in line with FCA regulations.
  • Be professional and confident while having customer interaction Be responsible for sales of finance products and additional items on point of collection
  • Ensure customer satisfaction in line with our group vision to be the benchmark for excellence in customer experience. Ensure monies are cleared with internal accounts teams before vehicle release Check vehicle status- working with onsite logistics team to manage vehicle movements.
  • Check vehicle preparation status- working with AutoHaus and BPC to ensure vehicles are prepared in advance of customer booking Handover databases- loading deals, checking status of files and changing on idealfile to notify sales teams.
  • Allocate available bookings to HEP’s. Support HEP’s with customer journey whilst onsite- on the day issues dealt with in timely and professional manner
  • Have the ability to meet targets while supporting the team. Work to a high standard in a high-pressure environment Have final authorisation prior to vehicles leaving site
  • Finalise deals on the internal systems once completed.
  • Help to ensure the day to day structure is adhered to.


  • Staff Car Scheme
  • Competitive Pension Scheme
  • Perk Box Membership
  • Eye care Vouchers
  • Life Assurance
  • Employee Assistance Programme

The Company

LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom.

Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield.

Based in two of the largest cities in the UK, LSH Auto is easily commutable offering a great line-up of new and approved used Mercedes-Benz and smart car models.

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